Reviews

We've been a customer for almost 3 years and the best part of working with Simmons-Rckwell has been the exemplary customer service that greets you everytime you call or go in for service. Customer service is the No. 1 selling point!!!

Everything from buying to the actual servicing of my vehicle has been amazing. I do have 1 issue with the service department tho. My truck needed fuel injectors, and an auto-grille shutter. I realize there's a delay on parts, but I waited over 4 months, and was told multiple stories the 3-4 times I called, one being my parts were held up in Virginia, the next time I called, the guy said he's not sure why someone would tell me that cuz there is no way of knowing. Long story short, I got the run around for 4½ months, and when I finally got fed up and called the last time and demanded a loaner(all on a voicemail), they called back within an hour and said my parts were in. I find that behavior vary, very unprofessional. The only reason I still recommend you guys is because of the outstanding service and experience when I purchased my truck. My advice is to tell your service guys not to tell people what they wanna hear and be honest with the customers. If parts aren't in, tell me they aren't in, but don't tell me they're delayed somewhere when you have no idea

It was fast and priced better than my normal. And convenient.

I have brought my truck in several times for the same notification about the coolant level. Times past a level switch was replaced, a month prior they replaced the water pump and hoses, and when I picked it up the notification came immediately back on. I would think that a technician would have saw this notification and looked into it more instead of having me come back to get this fixed again. Poor follow through by the GM service team.

I love the friendly and knowledgeable staff. The lounge is much appreciated while I wait for my car.

EVERTHING WAS GOOD AND THE PEOPLE ARE GREAT

excellant service

They did everything they were asked to do in a timely matter perfect

good

Everyone is very helpful, tells how long it will take.