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  • Michael D

    PINE CITY, NY | 2019 GMC Acadia
    Confirmed Service Review
    November 26, 2021
    We've been a customer for almost 3 years and the best part of working with Simmons-Rckwell has been the exemplary customer service that greets you everytime you call or go in for service. Customer service is the No. 1 selling point!!!
  • Stephanie F

    ENDWELL, NY | 2017 Chevrolet 1500 Silverado
    Confirmed Service Review
    November 26, 2021
    Everything from buying to the actual servicing of my vehicle has been amazing. I do have 1 issue with the service department tho. My truck needed fuel injectors, and an auto-grille shutter. I realize there's a delay on parts, but I waited over 4 months, and was told multiple stories the 3-4 times I called, one being my parts were held up in Virginia, the next time I called, the guy said he's not sure why someone would tell me that cuz there is no way of knowing. Long story short, I got the run around for 4½ months, and when I finally got fed up and called the last time and demanded a loaner(all on a voicemail), they called back within an hour and said my parts were in. I find that behavior vary, very unprofessional. The only reason I still recommend you guys is because of the outstanding service and experience when I purchased my truck. My advice is to tell your service guys not to tell people what they wanna hear and be honest with the customers. If parts aren't in, tell me they aren't in, but don't tell me they're delayed somewhere when you have no idea
  • Penny E

    WAVERLY, NY | 2017 Chevrolet Equinox
    Confirmed Service Review
    November 10, 2021
    It was fast and priced better than my normal. And convenient.
  • Chad M

    BREESPORT, NY | 2018 GMC 2500HD Sierra
    Confirmed Service Review
    November 5, 2021
    I have brought my truck in several times for the same notification about the coolant level. Times past a level switch was replaced, a month prior they replaced the water pump and hoses, and when I picked it up the notification came immediately back on. I would think that a technician would have saw this notification and looked into it more instead of having me come back to get this fixed again. Poor follow through by the GM service team.
  • Pamela J

    WAVERLY, NY | 2019 Buick Encore
    Confirmed Service Review
    October 17, 2021
    I love the friendly and knowledgeable staff. The lounge is much appreciated while I wait for my car.
  • Kathy D

    ERIN, NY | 2017 GMC 1500 Sierra
    Confirmed Service Review
    October 12, 2021
    EVERTHING WAS GOOD AND THE PEOPLE ARE GREAT
  • James S

    SAYRE, PA | 2021 GMC Acadia
    Confirmed Service Review
    September 27, 2021
    excellant service
  • Joseph C

    HORSEHEADS, NY | 2021 GMC 2500HD Sierra
    Confirmed Service Review
    September 24, 2021
    They did everything they were asked to do in a timely matter perfect
  • Robert C

    ALPINE, NY | 2019 GMC 1500 Sierra
    Confirmed Service Review
    September 14, 2021
    good
  • Priscilla C

    PINE CITY, NY | 2015 GMC Terrain
    Confirmed Service Review
    August 24, 2021
    Everyone is very helpful, tells how long it will take.